About IVR System

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. ... The term voice response unit (VRU), is sometimes used as well.

Overview

IVR stands for "INTERACTIVE VOICE RESPONSE SOLUTIONS"
Fully integrated with our ACD software
Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
Serve all your locations with one cloud IVR Solution
Automatically call back customers who don’t want to wait
Quick and easy to modify operating hours and holidays
Pull in essential customer data from CRMs like Salesforce

Advantage and Benefits

We guides the customers through a series of menu driven options so as to allow them to retrieve the information without having to get connected to an agent at all.
All calls are answered along with an option for multiple languages.
IVR routes the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc.
Voice mail is also provided so customers have an option to leave their queries and request for a call back.
Same number of staff can manage large number of calls
Calls and messages can be recorded, stored and distributed via emails.

Features

Simple to use Graphical System Design Interface
Multiple telephone line support both on Analog and Digital
Advanced call screening and call switching options
Can be integrated with any type of database
Playback data retrieved from database
Call Transfer to other extensions
Full logging of callers' details and all the selections made during the call
Flow Selection on DNIS (Dialed Number Identification Service)
Flow Selection on ANI (Automatic Number Identification)